Work Health Coordinator I

This position reports directly to the Supervisor of Clinic Operations and is responsible for providing administrative support to the WorkHealth clinics and facilitates day to day clinic operations.

Responsibilities:

 

·         Welcomes and registered Work Health patients.

·         Schedules appointments

·         Daily appointment reminder calls

·         Processes medical record requests

·         Provides excellent customer service to internal and external clients.

·         General office duties

·         Maintains and safeguards confidentiality of patient employee health information and Work Health records to ensure HIPAA compliance.

·         Maintains daily logs and Work Health clinic statistics, to include in periodic reporting.

·         Performs checkout functions to include referrals, follow-up appointments, and post-appointment employer communication.

·         Administers required forms for patient completion.

·         Monitors schedule for completion of visits.

·         Performs daily cash-out duties.

·         Serves as liaison to departments, members and clients to assist with and provide necessary forms and reports that promulgate seamless operations and continuous care.

·         Other duties as assigned.

Other Information:

 

·         Associate Degree in medical office management, other healthcare related field, or equivalent experience required. Medical terminology preferred.

·         2-4 years previous medical office experience preferred.

Computer skills are essential. Must be familiar with MS Office products including Word and Excel.  Must learn and manage administrative tasks of electronic health record to include updates.
Excellent verbal and written communication skills; exceptional telephone skills; detail oriented with great organizational techniques, and ability to multitask. Able to work both independently and as part of a team. Exemplary customer service skills. General understanding of Workers’ Compensation laws and practice preferred. Knowledge of ADA, OSHA and other related laws preferred.
Physical Demands

·         Sedentary:  Exerting up to 10 lbs. occasionally, sitting most of the time, and only brief periods of standing and walking.

·         Requires the ability to travel to member organizations as needed

·         Must be able to adapt to frequently changing work priorities.

·         Must be able to speak and communicate clearly and effectively.

·         Works in a typical office environment, requiring the ability to frequently respond to unpredictable situations. Time may be spent sitting at a computer, collaborating with other team members.  Able to sit or stand for extended periods of time, at work station, using a keyboard, working in front of a video display monitor most of the day.

·         Repetitive wrist and hand motion.  The ability to reach and stretch intermittently.
Competencies and Skills

 

Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education

 

Required High School Diploma/General Educational Development (GED)• Associate’s Degree in medical office management, other healthcare related field, or equivalent experience required.
 

Working Conditions

 

Extend body and limbs to reach items.
Lifting, moving and loading less than 20 pounds.
Prolonged periods of sitting.
Prolonged periods of standing.
Prolonged periods of walking.
Work with computers, typing, reading or writing.

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.