Patient Service Representatives

Website Northern Light Health

The Patient Representative performs diversified duties which include but are not limited to: greeting patients, answering telephones, scheduling patients, outpatient registration duties, cashier duties, hospital charges, insurance referrals, transcription duties, filing duties, chart preparation duties, and any special duties assigned by the Office/Clinic Manager.




Performs clerical duties in assigned work areas as directed by the Office Manager.

Receives and processes phone and written messages in a polite and timely manner, channels them appropriately.

Greets and registers outpatients courteously and efficiently.

Documents patients arrival time and places chart for nursing. This includes informing patient of the appropriate wait time.

Schedules patient appointments using Meditech/CWS including cancellations and rescheduling.

Schedules referral appointment per provider in a timely manner, including all aspects such as insurance referral, informing patient, sending correspondence.

Knowledge of letter printing process for the clinic regarding appointments, no show letters and qued letters

Reschedules appointments appropriately using the Meditech/EAR/CWS systems.

Maintains accurate and efficient filing of forms, order requests and patient charts.

Prepares waivers and assures accuracy for all types of insurances depending upon procedure.

Photocopies materials as needed or requested including accurate date input.

Demonstrates knowledge of proper utilization other Meditech/EAR/CWS systems as required by the position and asks questions about system as appropriate.

Involved and knowledgeable regarding CIR, registry initiatives of the office/clinic.

Demonstrates ability to run and process PayNav for patient visits.

Confirms patient appointments via office protocol.

Communicates appropriately and clearly to the Office Manager, co-workers and physicians.

Treats and interacts professionally with patients and their families with respect and dignity and provides explanations and verbal reassurances, as necessary.

Other Information:

Competencies and Skills

1+ years of relative work experience required.
Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences’ level.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.


Required High School Diploma/General Educational Development (GED)

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